In addition to product images, you can see detailed features such as color, material, warranty period at the bottom of the product page.
Yes, in addition to handmade products such as baklava and jam sold on the Gourmeturca.com, we also have natural products such as olive oil and honey.
Detailed information about the products can be found in the description of each product.
Necessary tests and examinations are performed by our food engineers and offered to your service.
Products that do not meet the required quality standards are never offered by Gourmeturca.com.
Our products are carefully selected from around Turkey, after quality testing is done and approved it is offered to you.
Our products are produced daily and products are not kept in stock.
After your orders are prepared, they are delivered by express air shipping.
You can try our suggestions below to find the product you are looking for in Gourmeturca.com.
There is a search bar next to our logo at the top of the homepage.
You can type Product, Brand and Category Group in the search bar.
You can reach the relevant category by choosing from the product categories at the bottom of our logo on the main page.
You can examine the example by choosing "kitchen and dinning-coffee cups.
You may not be able to view our site due to instant problems with your internet connection.
To check the internet connection;
- Open a new page and log back into Gourmeturca.com.
- If you still can't connect, you can turn your modem and wireless network connection off and then back on.
If you think there is incomplete or incorrect information in the images and descriptions of the product;
You can report it to us by clicking the "Report Incorrect Content" button at the bottom of the Product Description section on the product page.
Product prices may vary for different reasons such as market, seller, currency, and campaign.
Change within market conditions,
Defining an extra discount for a product with a campaign,
Campaign dates or change in stock status.
You can easily become a member of Gourmeturca.com free of charge and benefit from discounted products and campaigns immediately.
We advise you to pay particular attention to some points so that the orders from Gourmeturca.com can be delivered to the address in a timely and complete manner as you expect:
Shelf Life: The shelf life of all products sold in Gourmeturca.com is specified.
You can find shelf life information from the description on the product page.
Campaigns and coupons: They are offered with certain conditions such as lower limit, product group / category.
You can benefit from the campaign after fulfilling the campaign conditions.
Not all campaigns can be combined together.
You can use the discounts applied directly on products together.
However, the system won’t let you use a coupon code with the discounts.
So you should choose between using a coupon code or the products on sale.
Order Tracking: After the order is completed for order tracking, a confirmation email is sent to your e-mail address.
After your order is prepared and delivered to the shipping company, you can follow the cargo tracking number on the site of the shipping company.
Cancellation and Refund: You can review the Return and Cancellation Policy topic on the Help page.
If the damaged product is below 15 USD, no refund will be made, and the gift code is defined.
After purchasing the product, you will be given a order number by the system.
You can reach your order number from the order confirmation e-mail sent to your registered e-mail address after your purchase or from the My Account-My Orders page.
You can order with your e-mail address without being a member.
As a member, you can benefit from many advantages and also follow your order.
No, you can place your order on www.gourmeturca.com website.
When shopping on Gourmeturca.com, You can pay by visa and mastercard, paypal, stripe, gpay, and apple pay.
There is no payment option at the door and you can choose from the following payment methods;
- Credit/Bank card
- Paypal
- Stripe
- Apple Pay
- Google Pay
From the product pages; You can find more detailed information about the product and different payment options offered based on the bank you want to pay.
If you have a problem at the checkout stage after adding the product to the cart;
- You have entered your credit card / debit card information incorrectly / incomplete or your card has insufficient balance, etc. may not be approved due to circumstances.
- If you prefer to pay with 3D secure, your registered mobile phone information may not be up to date.
- The stock status of the product may have changed and the product may be out of stock.
- The order amount and the amount you paid must be the same. There may be an instant problem.
If you encounter an error while ordering;
If more amount has been withdrawn from your credit card due to connection problems during the order creation phase;
- Date of order information
- Amount of order information
- Payment receipt information
- You can contact us by forwarding.
- The information you provide is reviewed by our finance department and your credit card will be refunded as soon as overdraft is detected.
All the precautions are taken to protect your information sent to our website Gourmeturca.com
In addition, our website provides security by 256-bit SSL certificate and 'we do not share any of our customers’ information with a third party.
After placing order delivery address changes can be made for orders with an order status of Preparing Products.
It is not possible to change the delivery address for orders that have been shipped and are in the shipping process.
The address may not change depending on the density of the operation team.
Since the payment of your order is made during the order, the product cannot be loaded into the existing order.
After creating your order, you can cancel your order within 2 hours, add the product you want to buy to the basket and place a new order.
Your invoice will be sent you via your registered email address after your order is delivered.
We recommend that you check your e-mail address registered to your account for your invoice.
After placing order, invoice information changes can be made for orders with an order status of "Product is Preparing".
The address may not change depending on the density of the operation team.
You can find the shipping schedule of your product below.
Orders to USA, Canada, Europe, Japan, China, Australia, Philippines:
- Orders placed between Thursdays 21:00 (GMT+3) - Sundays 21:00 (GMT+3) are shipped on Mondays.
- Orders placed between Sundays 21:00 (GMT+3) - Mondays 21:00 (GMT+3) are shipped on Tuesdays.
- Orders placed between Mondays 21:00 (GMT+3) - Tuesdays 21:00 (GMT+3) are shipped on Wednesdays.
- Orders placed between Tuesdays 21:00 (GMT+3) - Thursdays 21:00 (GMT+3) are shipped on Fridays.
Orders to the Middle East Countries:
- Orders Placed between Sundays 21:00 (GMT+3) - Thursdays 21:00 (GMT+3) are shipped on Fridays.
- Orders placed between Thursdays 21:00 (GMT+3) - Sundays 21:00 (GMT+3) are shipped on Mondays.
The estimated delivery time is 2-4 Business Days in all countries, as long as no problem occurs at customs.
After completing the order for order tracking, a confirmation email is sent to your e-mail address.
After your order is prepared and delivered to the shipping company, you can follow the mailbox tracking number on the site of the shipping company.
Your tracking number occurs after your order is shipped.
It will be sent to email adress which registered in our system.
You can contact us if your package is not delivered to your address even though it appears as delivered.
Orders are delivered to the address entered as the delivery address during the order.
During the delivery of your order, you should open and check your package with the courier.
Even if there is no problem with the cargo packaging, your control is important.
Orders are delivered to the addresses entered as delivery addresses during the order.
You can check the detailed information about the delivery of your package through the website of the shipping company sent.
If your order has been delivered to a different address than the one you specified, you can contact us.
Shipping companies come to your address twice for delivery.
If they cannot reach anyone at the delivery address on both visits, they leave a card at the door or send a message.
This card contains the address and phone number of the shipping branch delivering to you.
When you cannot receive your package because you cannot be found at your address, you can reach the shipping company according to the information on the card and get detailed information about the delivery.
Gourmeturca.com has no responsible if there would occur any problems with this situation.
Your orders will be delivered to your address by shipping company.
In accordance with the agreement we have made with the shipping companies, it is mandatory to deliver Gourmeturca.com orders to the door.
After placing order, delivery address changes can be made for orders with an order status of 'Preparing Products'.
It is not possible to change the delivery address for orders that have been shipped and are in the shipping process.
The address may not change depending on the density of the operation team.
A table of the countries that are sent to.
| Albania | Colombia | Hungary | Lithuanian | Norway | Singapore |
| Australia | Croatia | Iceland | Luxembourg | Oman | Slovakia |
| Austria | Czech Republic | India | Macedonia | Palestine | Slovenia |
| Bahrain | Denmark | Ireland | Maleysia | Panama | Sweden |
| England | Belarus | israel | Malta | Philippines | Switzerland |
| Belgium | Estonia | Japan | Moldova | Poland | Turkey |
| Bosnia and Herzegovina | Finland | Kazakhistan | Monaco | Porto Rico | Ukrain |
| Brazil | France | Korea Republic | Montenegro | Qatar | United Arab Emirates |
| Canada | Germany | Latvia | Netherland | Romania | United States |
| China | Hong Kong | Liechtenstein | New Zeland | Serbia |
If your country's name is not here, you can contact us. support@gourmeturca.com
We ship our products from Turkey with express plane shipping and deliver them within 1-3 business days to America and Europe, 2-4 business days to middle east and Asia.
The estimated delivery time is 2-4 business days in all countries, as long as no problem occurs at customs.
Our shipping cost is determined according to the quantity of the products you are willing to buy.
We ship our products with UPS, DHL, & FedEx.
Regular express shipping costs 12.90 USD but shipping is free for all orders over 150 USD so stock up!
The products are packed securely by special packaging materials used by a super professional team specialized in packaging products and thus the products will not be damaged during the delivery process.
You will be surprised at the freshness of the products.
All the products will be supplied after you place your order.
We do not send you any stored products.
We preserve the freshness of the products by packaging them in a very secure way.
We guarantee that you will receive them super freshly.
We produce and deliver our products by our top hygiene measures with zero human touch.
As we all need to take more responsibilities towards this condition, we have maximized our hygienic measures to ship the orders safely.
When receiving your order, you should open and check your package with the courier.
Your order can be delivered to you in more than one parcel and delivery.
When signing the cargo report, you should make sure that the number of parcels you have received is entered correctly.
Note: If your order is a stock-out product, it will be sent by email before your order reaches you.
If the product you ordered and the product coming out of the shipping package are different;
You must contact us within 24 hours from the date the product was delivered to you.
During the delivery of your order, you should open and check your package with the courier.
Even if there is no problem with the cargo packaging, your control is important.
If it is damaged;
During the delivery of your order, it is important to open and check your package with the courier.
If your box is empty or is a product that is not yours;
You must have the due diligence report prepared for the courier.
You will be reached by mail within 48 working hours.
If there are more product / products delivered to you even though they are not in your order, you can contact us support@gourmeturca.com for support.
When you add gift products to your cart, the gift item name will also be displayed in your cart.
Your order will be sent to you with your gift item.
Products that you do not add to the cart will not be sent to you.
The shipping company that will deliver your order cannot be changed.
It is systematically selected automatically according to the type, size, weight of the product you ordered and the address to which the order will be sent.
Shippings take a place within the working hours of the shipping company, a special delivery time cannot be determined.
There is no change on the shipping date of the ordered products.
Products are prepared at certain times according to stock status and shipping type and sent to your address as soon as the commitment.
Your orders will be delivered by;
DHL
UPS
FedEx
Yes,if you want this action you can contact with shipping company and check ODD system of shipping companies.
Gourmeturca.com has no responsible if there would occur any problems with this situation
Your order is registered on a single address.
You must place an order separately for the products that you want to be sent to a different address.
Custom tax doesn’t related with Gourmeturca.com and shipping companies.
The customs taxes and fees differ between countries, according to the recipient’s country policies.
You might be requested to pay customs taxes and duties when the delivery arrives.
The customs procedures differ between the countries we deliver to.
Our team has the knowledge of each country’s customs procedures.
The orders of USA definitely don't get stuck at customs.
Depending on your country, a document may be requested.
If it is necessary, you will be contacted by mail.
If you do not provide the requested document, the process may take longer and our company does not accept responsibility for problems (cargo delay, broken product, damaged product).
If our company requests documents from you, you will be contacted by e-mail.
You must send the requested document to us within 16 hours.
Our company is not responsible for delays and problems that may occur if you do not send.
Yes, you can cancel it within 2 hours after placing your order by sending us an email to support@gourmeturca.com.
The orders cannot be canceled after 2 hours of placing it because our products are specially produced for you after you order.
The products on our site are food-centered and our company does not accept product returns since they are sold internationally.
Due to the rapidly changing stock and supply conditions, the products in your order cannot be changed.
You can cancel it within 2 hours after placing your order by sending us an email to support@gourmeturca.com.
After the cancellation is completed, you can order again for the product you want.
In case of cancellation / refund of your purchases using gift vouchers, your gift voucher will be credited back to your Gourmeturca.com account.
Your gift voucher will be automatically returned within 3 working days after the refund is completed.
If a part of your order has been paid with a gift voucher, the amount of the product to be returned is proportioned to the total order amount and the amount of the gift voucher to be defined in your account and the amount to be repaid to your bank is determined in this way.
For example; You ordered 100 USD product
You paid 40 USD of the order via gift voucher and 60 USD by credit card.
If the total cost of the products you return is 50 USD;
20 USD is credited to your Gourmeturca.com account as a gift voucher, 30 USD will be refunded to the credit card you used when purchasing.
If your gift voucher is not visible in your account even after 3 business days after the return is completed, you can contact us.
Your cancellation request will not be confirmed if you have not submitted it within 2 hours of the order being placed.
Once your refund request is approved, your refund will vary depending on the channel you paid for;
- International refunds with Mastercard, visa will be made within 15-20 business days.
- Payments made with PayPal, Stripe, Gpay and apple pay will be refunded to you within 7-15 working days.
Note: After the transactions are completed and approved, you will be notified by e-mail.
If part of the order amount has been paid by gift voucher,
The portion of the refund amount paid with the voucher will be defined as a new gift voucher to your Gourmeturca.com account.
The amount of the product to be returned is proportional to the total order amount and in this way, the amount of gift vouchers to be defined in your account and the amount to be repaid to your bank is determined.
For example; You ordered 100 USD product
You paid 40 USD of the order via gift voucher and 60 USD by credit card.
If the total cost of the products you return is 50 USD;
20 USD is credited to your Gourmeturca.com account as a gift voucher, 30 USD will be refunded to the credit card you used when purchasing.
If your gift voucher is not visible in your account even after 3 business days after the return is completed, you can contact us.
When your return request is accepted, your refund will be made to the bank that belongs to the account you used in your shopping, within 3 working days as soon as your return is approved.
You can contact us if you think your account has been refunded for missing money.
You can become a member of Gourmeturca.com quickly and easily for free.
If you do not remember your username or password for your membership, you can access your information from your e-mail address registered to your account from the Forgot My Password step. You can re-login to your account by resetting your password in 3 steps.
If you have forgotten your password, you can log in to your account by resetting your password in 3 steps.
As a member of Gourmeturca.com, you can benefit from many advantages.
- You will hear the privileges and innovations first.
- You will be informed about Campaigns, discount opportunities before anyone else.
- You can view special offers for you in your account.
- You can earn gift vouchers, shop advantageously with a gift card, and own products.
- You can track your orders and the transactions you request from the My Account step, view the gift vouchers and points you've earned.
- You can easily make your account settings such as membership information update, password and address change.
- You can easily reach our customer service for any questions, comments or statements.
- The My Account menu, which you can see at the top right of the page after logging in, is a special area where you can perform and view all your transactions in Gourmeturca.
The standard conditions applied in our campaigns are as follows.
Not all campaigns can be combined together.
You can use the discounts applied directly on products together.
However, the system won’t let you use a coupon code with the discounts.
So you should choose between using a coupon code or the products on sale.
I am having a problem when shopping for promotional products.
The campaign may have lost its validity or campaign conditions could not be met due to the expiration of the campaign period, the depletion of the stock of the relevant products, the cancellation of the product. within the order
You can follow the campaign conditions on the product page, payment stage, campaign condition page and Campaigns page, and if the campaign you are interested in is not active, you can review other current campaigns.
You can reach Gift vouchers and free shipping campaign terms, with What are the general conditions to benefit from the campaigns? question
If you are below the lower limit when you cancel a product in your order, you cannot benefit from the campaign because the campaigns can be active according to certain spending limits.
There may be changes in the campaigns due to the end of the campaign period or the stock of the relevant product.
Gourmeturca.com reserves the right to change the terms of the campaign.
We offer offers that we do not want you to miss in the incoming e-mails.
However, if you wish, you can deactivate it by clicking the unsubcribe button at the bottom of the incoming mails.
You can add the gift product to your basket by following the steps below.
We recommend you that you check if you have followed these steps
The gift product name will also appear on your basket and summary page when adding to the basket with the gift product marked, and your order will be sent with your gift product.
Gourmeturca.com gift vouchers by category, product group, amount etc. offered under certain conditions of use.
Gift Voucher Campaigns
If the products you add to your cart meet the conditions of your gift card, you can complete your purchase.
Gift vouchers are earned by purchasing the specified amount at once within the specified date range.
Unless otherwise stated, the stated amount does not include gift certificates and shipping costs.
Won checks can be defined and used within the specified date range.
Checks can only be used for purchases made within the brand / product group specified in the campaign conditions and within the minimum spending lower limits.
Checks over the expiration date cannot be reactivated.
Unless otherwise stated, gift certificates are used without splitting and combining.
Won checks are defined within the specified date range and can be used.
Checks can only be used for purchases made within the brand / product group specified in the campaign conditions and within the minimum spending lower limits.
Any change that may occur in orders placed during the campaign period may affect the entitlement to the gift voucher.
Gourmeturca reserves the right to change the terms of the campaign.
When you use your gift voucher in your basket, the amount of the gift voucher will be deducted from the amount payable on the My Cart page and you will only display the amount you will pay on the screen.
If you want to view your gift voucher usage after creating your order, you can view the check amount you used in the relevant order in the My Orders - Order Details field, and also check your payment method from the order confirmation e-mail sent to your post-order e-mail address.
The payment terms of the orders cannot be changed later
Since the gift voucher cannot be added to your order later, you can use your gift voucher in your new order or, if the order status is suitable, you can cancel your existing order and create an order again with your gift voucher.
The dates of use of the gift voucher may differ.
Your gift voucher can only be valid for a certain brand or product line.
If there is another product in your cart that does not comply with these conditions, you cannot use the check.
Your gift voucher may be available for a certain expenditure amount.
For example, if the lower limit of your existing gift check is set as 100 USD, you can use your gift voucher in a basket of at least 100 USD, excluding shipping costs.
Gourmeturca.com is offering very different specialities for your bulk orders.
Price Attractiveness: We offer you the most optimized prices for every taste coming from its birthplace in Turkey.
Taste Diversity: More than 1000 various tastes from every corner in Turkey are now available on Gourmeturca.com.
High Quality: Presenting the Turkish Cuisine culture to the world at the very best quality is our mission.
Express Shipping: We ship our products with express plane shipping directly to your address with eager Follow-Up process.
Unique Flavors: We provide you accessibility to the most famous brands of Turkish flavors.
Our wholesale offers are available for both personal and commercial uses.
Either you have a specific event at your house or you want to supply your business, or your office, Gourmeturca.com family has the pleasure to supply all your grocery needs.
There is no limit on your order.
We are currently offering a minimum quatity of pieces for each product.
The quantity differs according to the product type.
At the meantime, you still have the flexibility to purchase as few or as many items as you wish at retail prices.
No, there is no cost for shipping.
We ship and deliver your order super freshly with express DHL, FedEx & UPS.
5-10 Business days for orders to USA & Canada by taking the processing period into consideration.
6-12 business days for orders to Europe & Far East within by taking the processing period into consideration.
Payment on website is very easy and quick.
You can pay directly by Credit Card of Visa and MasterCard type, or by using PayPal & Stripe.
If your payment attempts have failed please don’t hesitate to contact us.
Our prices do not include taxes.
You might be charged an extra fee on your order in accordance to the import & customs policy in your country.
The shipping company and the operation team will inform you regarding it as we follow up the delivery process of your order.
Of course.
If you have any specific request, please don’t hesitate to contact us.
We are doing our best to suit your requirements and needs.
In international wholesale trade, some countries have specific import and customs policies.
In this case you might be requested to provide import license and official permissions for your bulk order as it exceeds the limit of any retail order.
No damage can occur during delivery process.
We take pride in our packaging methods.
However, if any damage occurs in your delivery please contact us within 2 days by email support@gourmeturca.com or WhatsApp 00905318190048 attaching the photos of the damaged items. by
We would send you a new box of the damaged items or refund your money back within 15-20 days.